This is a very common issue reported after a recent update received by all Windows 10 platform devices. Just after finishing the installation of the updates when the device first boots up right after the login screen it enters a black screen where none of the desktop icons are visible and the mouse pointer may or may not appear. The basic description of this service is to get apps ready for use the first time a user signs in to this PC and when adding new apps. Instead, to get the application ready and running it is somehow delaying boot up process which is causing the black screen to persist even more than 15 mins.
I do work for a technical team and after testing this following fix in multiple laptops and desktops we found a positive result. Without wasting time let’s get down to the troubleshooting steps: –
Disabling a service named as “AppReadiness”.
So, you may think that all you see is a black screen where nothing works, then, how can you stop or disable the service. The method is very simple:
- Press ctrl+alt+del this will give you the access to the task manager.
- Inside the task manager if it is showing “no apps running” then click on the show more details.
- After that click, the services tab and keep on pressing the “A” on the keyboard unless you find the “AppReadiness” service.
- Now Right click on this particular service and from the menu select stop.
- Right after the desktop screen is going to come up.
- Press win+R which will open the run window- type “msconfig” and hit enter
- From the system configuration menu go to the services tab. Here, you will again find the same service “AppReadiness” just uncheck and click apply and ok and restart the device.
Now if the first fix fails (where the failure percentage is very low) then the next step will be updating the graphics driver or rolling back the update installed by windows.
- The trick is very simple, go to the device manager by pressing win+x or by doing a simple search.
- Now expand the display adapters: –
- There will be two graphics driver one is for integrated and another one is for dedicated graphics.
- So if the laptop has only integrated graphics (e.g.: – Intel HD graphics) then right click and select properties. Now if the driver got auto-updated then the rollback option will be highlighted go ahead and select that. For a while the device manager might go to not responding mode just allow some time to finish it.
- If not then just connect the Wi-Fi or LAN and update the device driver by using the search automatically online option.
- Above two steps are especially for laptops.
- Now if you have a NVIDIA or an AMD graphics card then you can go ahead and update it from device manager if there is no update then just rollback or else just uninstall and restart the device. After restarting it should load the drivers automatically if not then download the latest stable driver from the official site and install it.
Now coming to the final option if all the above steps fail then clean installation of the OS is the only way or you can try to downgrade from windows 1703 to windows 1607 or try to uninstall the latest updates installed.
I hope I was able to provide you guys with proper resolution. If you face any issue please do let us know we will definitely try to get back with you with a resolution.